DAVID WEEKLEY HOMES RANKS HIGHEST IN CUSTOMER SATISFACTION

David Weekley
David Weekley Homes, one of the nation's leading Home Builders, ranks highest in customer satisfaction with new home builders in the Tampa Bay market among 17 builders, according to the J.D. Power and Associates 2002 New Home Builder Customer Satisfaction StudySM released today.

The study, conducted in 16 of the largest home building markets in the United States, indicates that customer satisfaction is heavily dependent on whether builders can deliver on customer demands for high-quality homes that are available when promised.

"We are thrilled that the responses from our Tampa Bay homebuyers have placed us in this coveted highest position in the J.D. Power and Associates study," commented David Weekley, Chairman of David Weekley Homes. "We have learned what aspects of the home-buying experience are most important to our customers and strive to continually deliver an exceptional level of service."

Nine factors drive overall customer satisfaction with a builder. The top four factors - customer service, home readiness, sales staff, and quality of workmanship/materials - represent more than 70 percent of the overall satisfaction score. The remaining five factors in the study include price/value, physical design elements, design center, recreational facilities, and location. The study indicates that while some of these remaining factors are very important when homebuyers are selecting a builder, they become less important once the homebuyer occupies the home. The study includes feedback from new-home buyers who have lived in their homes between four and 16 months, on average.

David Weekley Homes, founded in 1976, is headquartered in Houston and operates in 18 cities, including Tampa, Orlando, Jacksonville and Ft. Myers in Florida. David Weekley Homes was the first builder in the United States to be awarded the Triple Crown of Homebuilding, America's Best Builder, National Builder of the Year, and the National Housing Quality Award. It was named one of the Top 100 Companies to work for in America for the past three years by Fortune Magazine. In 2001 David Weekley Homes sold over 3,400 homes with revenues exceeding $900 million.

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting and customer satisfaction. The firm's quality and satisfaction measurements are based on actual customer responses from more than one million consumers annually. J.D. Power and Associates can be accessed through the World Wide Web at www.jdpower.com.

Houston-based David Weekley Homes, Texas' largest, privately owned, single-family Home Builder, as well as the third largest, privately owned Home Builder in the U.S., is engaged in the design, construction, marketing and sales of single-family detached homes. David Weekley Homes currently builds in in 18 markets across the nation, including Atlanta, Austin, Bluffton/Hilton Head, Charleston, Charlotte, Dallas/Ft. Worth, Denver, Fort Myers, Houston, Jacksonville, Orlando, Palm Coast, Panama City, Phoenix, Port Charlotte, Raleigh, San Antonio and Tampa.. For more information about David Weekley Homes, visit the company's Web site at www.davidweekleyhomes.com.